Privacy Policy
At AscendEd, we understand that plans can change. Our cancellation policy is designed to provide flexibility while ensuring continuity of service for all students.
Privacy Policy
Effective Date: March 1, 2025
Last Updated: April 5, 2025
AscendEd we is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when interacting with our website, https://ascended.net.au
Using our Site or services, you accept the practices described in this Privacy Policy. If you have any questions or concerns, please contact us at info@ascended.net.au.
1. Our Commitment to Your Privacy
We are dedicated to managing your information according to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we handle your data and your rights under Australian privacy law.
2. Information We Collect
We collect both personal and non-personal information when you visit or use our Site.
a. Personal Information
Personal information you choose to provide may include, but is not limited to:
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Full name
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Email address
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Phone number
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Details about education, such as school year or subjects of interest
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Payment details (if applicable)
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b. Non-Personal Information
Automatically collected information may include:
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IP address
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Browser type and version
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Device details
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Pages visited on our Site
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Date and time of interaction
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Referring websites or traffic sources
c. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and improve functionality. You can manage or disable cookies through your browser’s settings if desired.
3. How We Use Your Information
We use the information we collect for several purposes, including:
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Delivering and improving our services
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Managing enrolments and processing payments
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Responding to your inquiries and feedback
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Sending updates or promotional communications (with your permission)
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Analyzing Site usage to improve functionality
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Ensuring compliance with legal requirements
We handle your data responsibly and ensure its use aligns with relevant laws.
4. Sharing Your Information
We may share your information in the following circumstances:
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Service Providers: third parties that assist in delivering services (e.g., payment processing, email delivery).
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Legal Requirements: Disclosure required by law or to protect our legal rights.
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Business Transfers: in the event of a merger, acquisition, or sale of business assets.
AscendEd does not sell personal information to third-party entities.
5. Your Rights
Under Australian privacy law, you have the following rights regarding your data:
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Access your personal information.
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Request corrections to ensure accuracy.
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Withdraw consent for marketing communications.
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Lodge complaints if you believe your privacy has been infringed.
To exercise these rights, contact us at info@ascended.net.au. We may require additional verification to fulfill your request.
6. Data Security
We take reasonable steps to safeguard your personal information through secure systems and processes. Despite our efforts, no method of transmission or storage via the internet is fully secure. You acknowledge and accept some inherent risks when sharing information online.
7. Children’s Privacy
We handle data related to school-aged students only with the consent of a parent or guardian. If you suspect we’ve collected data without consent, please contact us immediately at info@ascended.net.au.
8. Changes to the Privacy Policy
This policy may be updated periodically to reflect changes in legal requirements or business practices. The “Last Updated” date will be revised accordingly. Continued use of the Site indicates acceptance of any updates.
9. Contact Us
For privacy concerns or inquiries, please contact us directly at:
AscendEd Online Academy
Email: info@ascended.net.au
Phone:
Address:
Terms of Service
By accessing or using AscendEd's website and services, you agree to the terms outlined below.
1. General Use
You agree to provide accurate and complete information when enrolling in our programs. Our educational content is intended for personal, non-commercial use only. You may not use the Site for any unlawful or harmful purposes.
2. User Conduct
Users must not engage in activities that disrupt our services or violate the rights of others. This includes but is not limited to:
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Attempting to gain unauthorized access to the Site or systems.
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Using the Site to distribute viruses or other harmful software.
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Uploading or sharing inappropriate or fraudulent content.
We reserve the right to suspend or terminate access to our services if these terms are violated.
3. Intellectual Property
All materials on the Site, including but not limited to text, graphics, and logos, are the intellectual property of AscendEd unless otherwise indicated. You may not copy, reproduce, modify, or distribute this content without our written consent.
4. Refund Policy
Refunds are offered by Australian Consumer Law.
If you believe you are eligible for a refund due to service issues or errors, please contact info@ascended.net.au within 14 days of your transaction. Refund requests are reviewed on a case-by-case basis.
5. Cancellation Policy
We aim to accommodate changes where possible.
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More than 7 days before the program start: Full refund.
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Within 7 days of program start: Partial refund (case-by-case review).
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After the program starts: Refunds may be issued on a case-by-case basis, depending on the circumstances, such as medical emergencies or other exceptional situations.
If you have any questions or need assistance with a cancellation request, please contact our team. We are happy to assist and ensure a smooth process.
6. Liability Disclaimer
AscendEd is not responsible for any loss or damages resulting from your use of the Site or reliance on its content unless required by law. We do not guarantee uninterrupted access to the Site and are not liable for any data loss or inaccuracies.
7. Governing Law
These Terms of Service are governed by the laws of Australia. Any disputes will be resolved following Australian legal procedures.
8. Contact Us
For questions about our Terms of Service or any related policies, please contact:
AscendEd Online Academy
Email: info@ascended.net.au
Phone: 0423 445 868
Address: 25-30 RailwayTac, Milton QLD 4064